Berkshire Bank

Berkshire Bank—with $6B in assets, 90 branch locations, and 1,100 employees—has a long history of community service, but as their employee volunteering program continued to evolve, it became increasingly difficult to administer. Manually tracking volunteer efforts and transferring data from an annual survey into in a home-built database, while also tracking CRA qualifying activities in a separate spreadsheet, was eating up way too much time. “Our old process was labor intensive and cumbersome,” said Gary Levante, Community Engagement Manager at Berkshire Bank. “Manual tracking had become such a burden that it could have been a full time job.” They soon wondered if perhaps there was a better way, and began to shop around.


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