Log into Blackbaud.com with your Blackbaud.com username and password, then go to the Reset Hosting Password webpage.
NOTE: In order to complete this process, you must be a site administrator. If you are unsure of who is your organization's site administrator, you can view the information in the View Users section of your Blackbaud.com account. If you would like to become a site administrator, complete the steps and the authorization form listed on the KB article: 43910.
Similar to the example below (for site ID 9999), for each default user(s) created for you, click Reset Password.
Click Reset Password and enter a new, temporary password. Permanent passwords are created later.