Billing FAQs
Invoices/Billing/Payments
- How do I read my Blackbaud invoice?
- How can I have state taxes removed from my Blackbaud invoice?
- How do I make a payment to Blackbaud?
- What is a Gateway Interconnect Fee?
- Why doesn't my invoice match my Sales Contract?
- What are Blackbaud's default payment terms and consequences for non-payment?
- How do I make a ACH or EFT (electronic funds transfer) payment for an open Blackbaud invoice?
- How are Professional Services billed?
- What does Support hold mean?
- How can I get a statement of my organization’s account and billing history from Blackbaud?
- How do I apply an open credit to my Blackbaud account?
Renewals/Maintenance
Billing FAQs: Renewals/Maintenance
-
What's the difference between a Renewal Notification and a Renewal Invoice?
Please see this Knowledgebase article for info.
-
How do I consolidate my Blackbaud renewals to one invoice?
Please see this Knowledgebase article for info.
-
What is the renewals process?
- Your invoice contact will receive an automated renewal notice at least 60 days before the end of your current subscription term.
- You can change your invoice contact by following these steps: https://kb.blackbaud.com/knowledgebase/articles/Article/191664
- If you want to make changes to your subscription, you must email your Renewal Representative with the changes at least 45 days prior to the renewal date.
- Contracts automatically renew on our standard 3-year term unless you contact your Renewal Representative to change the term. Reminder: All changes must be communicated at least 45 days prior to the renewal date.
- Your invoice contact will then receive an invoice for the renewing subscription 30 days prior to the renewal date.
- Your invoice contact will receive an automated renewal notice at least 60 days before the end of your current subscription term.
-
Is there a price increase at time of renewal?
- Is there a price increase at time of renewal? Renewal fees or Subscription pricing for renewal terms are subject to an annual adjustment. It is a common business practice across the SaaS industry and for many consumer and industrial organizations to increase subscription costs to adjust for changes in raw materials costs, supplier technology and services costs, or inflation. It also helps support investment in areas that provide customer value, including R&D roadmaps, product development, customer success, and technology infrastructure.
- Our standard 3-year renewal term offers the lowest annual increase. Shorter terms are available at a higher annual increase.
- Is there a price increase at time of renewal? Renewal fees or Subscription pricing for renewal terms are subject to an annual adjustment. It is a common business practice across the SaaS industry and for many consumer and industrial organizations to increase subscription costs to adjust for changes in raw materials costs, supplier technology and services costs, or inflation. It also helps support investment in areas that provide customer value, including R&D roadmaps, product development, customer success, and technology infrastructure.
-
What is the payment enablement fee?
It is a monthly fee, invoiced annually, applicable to customers using Blackbaud payment-enabled solutions. It supports Blackbaud's investment in building, maintaining, and supporting secure, compliant, reliable online payment-enabled solutions. To learn more, visit our payment enablement fee FAQs here.