Billing FAQs
Invoices/Billing/Payments
- How do I read my Blackbaud invoice?
- How can I have state taxes removed from my Blackbaud invoice?
- How do I make a payment to Blackbaud?
- What is a Gateway Interconnect Fee?
- Why doesn’t my invoice match my Sales Contract?
- How do I make a ACH or EFT (electronic funds transfer) payment for an open Blackbaud invoice?
- How are Professional Services billed?
- What does Support hold mean?
- How can I get a statement of my organization’s account and billing history from Blackbaud?
- How do I apply an open credit to my Blackbaud account?
- How do I access the Billing Portal where I can manage my account, find invoices, and view renewal details?
Renewals/Maintenance
-
From the Billing Overview page, click the Renewals tile.
-
Please see this Knowledgebase article for info.
-
Please see this Knowledgebase article for info.
-
Contracts automatically renew on our standard 3-year term unless you contact your Renewal Representative to discuss potential contract changes. Reminder: All changes must be communicated at least 45 days prior to the renewal date.
-
- Is there a price increase at time of renewal? Renewal fees or Subscription pricing for renewal terms are subject to an annual adjustment. It is a common business practice across the SaaS industry and for many consumer and industrial organizations to increase subscription costs to adjust for changes in raw materials costs, supplier technology and services costs, or inflation. It also helps support investment in areas that provide customer value, including R&D roadmaps, product development, customer success, and technology infrastructure.
- Our standard 3-year renewal term offers the lowest annual increase.
-
It is a monthly fee, invoiced annually, applicable to customers using Blackbaud payment-enabled solutions. It supports Blackbaud’s investment in building, maintaining, and supporting secure, compliant, reliable online payment-enabled solutions. To learn more, visit our payment enablement fee FAQs here.