From Curiosity to Confidence: A Practical, Human-Led Approach to Understanding Agent Success

Watch this on-demand session to explore how mission-driven organizations are evaluating the success of AI agents in real-world fundraising environments. Dr. Laurene Currie, Senior Principal UX Researcher at Blackbaud, shares insights gathered from Development Agent Early Adopter Program participants, highlighting what customers are learning about AI measurement, confidence-building metrics, and responsible adoption. Discover the mental models organizations are using to assess agent performance, common measurement challenges, and practical questions to consider as you explore agentic AI in your own work. Whether you’re just getting started or refining your approach, this session offers valuable research-backed perspectives from peers navigating the same journey.