Executive Leadership

Todd Lant is Blackbaud’s Chief Customer Officer, responsible for advancing the visibility and value of the customer’s end-to-end experience. A 20-year Blackbaud veteran who has been deeply engaged with customers and dedicated to fostering a customer-centric culture throughout his tenure, Todd most recently served as interim leader of Blackbaud’s Global Customer Success Team.

As Chief Customer Officer, Todd is focused on customer retention, time-to-value, delivering world-class customer experience and customer support, enabling and measuring customer outcomes, providing professional services internally and through partnerships, and integrating education services into customer offerings. Todd’s team is deeply focused on leveraging human-centric technology and responsible AI to provide better and faster support to Blackbaud customers around the world.

Prior to stepping into the Chief Customer Officer role, Todd served as the company’s Chief Information Officer. As CIO, he helped lead the company’s digital transformation, including developing subscription and cloud-based solution offerings and supporting platforms. He also led Blackbaud’s Cybersecurity team, a critical partner in protecting the company’s and its customers’ data and infrastructure.

Before Blackbaud, Todd held various IT leadership positions in commercial software and telecommunications. He has spoken on digital transformation and technology trends at industry and community events and has contributed to regional technology development. Todd serves as a board member for Charleston Digital Corridor, Trident United Way and Charleston Women in Tech, and sits on the College of Charleston President’s Industry Advisory Board. Todd holds a BS in computer science and an MBA from Georgia State University.