Todd Lant is Blackbaud’s Chief Customer Officer responsible for advancing the visibility and value of the customer’s end-to-end experience. A 20-year Blackbaud veteran who has been deeply engaged with customers and dedicated to fostering a customer-centric culture throughout his tenure, Todd most recently served as interim leader of Blackbaud’s Global Customer Success Team.
As Chief Customer Officer, Todd is focused on customer retention, time-to-value, enhanced customer experience, digital-first customer support, delivering and measuring customer outcomes, delivery of professional services internally and through partnerships, and integrating education services into customer offerings.
Prior to stepping into the Chief Customer Officer role, Todd served as the company’s Chief Information Officer. As CIO, he helped lead the company’s digital transformation, including developing subscription and cloud-based solution offerings and supporting platforms. He also led Blackbaud’s Cybersecurity team, a critical partner in protecting the company’s and its customers’ data and infrastructure.
Before Blackbaud, Todd held various IT leadership positions in commercial software and telecommunications. He has spoken on digital transformation and technology trends at industry and community events and has contributed to regional technology development. Todd serves as a board member for Charleston Digital Corridor, Trident United Way, YMCA of Greater Charleston, and Charleston Women in Tech. He is also an advisory board member to The Citadel’s Department of Engineering Leadership & Program Management. Todd holds a BS in computer science and an MBA from Georgia State University.