Get the Right Solution for Your Organization
Tell us about your goals, challenges, or questions, and we’ll connect you with the right Blackbaud expert. Complete the form, start a chat, or give us a call to get personalized guidance and move forward with confidence.
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Customer Support Portal
Log in with your BBID to contact Support, open a new case, or check the status of tickets in Case Central.
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Blackbaud University
Access instructor‑led courses, on‑demand training, and certifications to build skills with Blackbaud products.
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Product Documentation
Explore product‑specific documentation for features, configuration, and common workflows.
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Knowledgebase
Search articles with known issues, fixes, and FAQs across Blackbaud products.
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Community
Connect with other Blackbaud users to ask questions or learn how others have solved similar challenges.
Frequently Asked Question Hub
Visit an FAQ area to get your most common questions answered.
Sign In and Login
Find answers to common sign-in questions and resolve account access issues quickly.
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Add a New User
Learn how to add a new user and assigning account access to Blackbaud products and solutions.
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Multi-Factor Authentication (MFA)
Learn how to enable MFA and find answers to common authentication questions.
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Blackbaud Product and Service Status
View current product issues, service disruptions, and resolution updates.
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Parent Support for Tuition Management
Get help with your Tuition Management account and learn how to connect with the Parent Call Center.
Visit SupportBlackbaud Locations
United States
World Headquarters
Charleston, South Carolina
65 Fairchild Street
Charleston, SC 29492
Phone (toll-free): 1.800.443.9441
Phone (international): 001.843.216.6200
Fax: 1.843.216.6100
Canada
Blackbaud – Canada
Phone (sales): 1.800.443.9441
Fax: 1.843.216.6111
Website: https://www.blackbaud.ca
Europe
Blackbaud – Europe
London, United Kingdom
Kennington Business Park, Canterbury Court, Studio 1.19
1-3 Brixton Rd, London SW9 6DE
Phone (sales): +44 0 203 932 1600 (press 2)
Website: https://www.blackbaud.co.uk/
Asia Pacific
Blackbaud – Asia Pacific
Phone (sales): +61 2 8526 0633 (press 2)
Sales (email): sales [at] blackbaud.com.au
Website: https://www.blackbaud.com.au/
Explore the Blackbaud Family of Brands
Discover additional solutions and resources designed to support your organization’s unique needs.
About YourCause from Blackbaud
YourCause from Blackbaud helps companies manage employee giving, volunteering, grantmaking, and corporate social responsibility (CSR) programs. For support, resources, or information related to workplace giving or social impact initiatives, visit the YourCause website.
About JustGiving from Blackbaud
JustGiving is a social measurement platform that helps social change leaders like you at purpose-driven enterprises translate their cash, volunteerism, and in-kind donations into real, measurable change.
Request information about Blackbaud-compatible pre-printed checks, forms, tickets, and membership cards by contacting our forms team.
Email: forms [at] blackbaud.com
Phone: 1.866.422.3676
Fax: 1.866.262.9590
Yes. Blackbaud serves organizations at every size, from grassroots nonprofits with a handful of staff to global NGOs, with Raiser’s Edge NXT and Financial Edge NXT packaged for smaller teams and scaled for the most complex operations.
It depends on where you are in your journey. If you’re exploring solutions, pricing, or a demo, connect with our Sales team using the contact form on this page or by calling 1.800.443.9441 (M–F, 8:00 a.m.–5:00 p.m. ET). If you’re an existing customer needing technical help, reach Customer Support by chatting or logging in to Case Central, or call 1.800.468.8996, option 1 (M–F, 8:30 a.m.–6:00 p.m. ET).
Absolutely. We welcome inquiries from organizations evaluating software. Whether you want to discuss your goals, request a demo, or explore pricing, simply complete the contact form on this page, chat online, or call Sales at 1.800.443.9441, and we’ll connect you with the right expert—no account or commitment required.
Complete the form and a Blackbaud expert will reach out to schedule a customized demo built around how your team actually works. If you’d like to explore first, visit our on-demand demos which are organized by vertical and use case.
Pricing is tailored to your organization’s size and needs, so the fastest path is to complete the form on this page or use the Request Pricing option on a specific product page, and a specialist will share the details that fit your situation. The product pages will also have answers for common questions before you reach out.
Blackbaud serves the entire social good community — nonprofits, higher education institutions, K–12 schools, healthcare organizations, faith communities, arts and cultural organizations, foundations, companies, and individual change agents. Our software is purpose-built for these missions, which is why 80% of the most influential nonprofits rely on Blackbaud.
Blackbaud (NASDAQ: BLKB), the world’s leading cloud software company powering social good, is headquartered at:
65 Fairchild Street,
Charleston, SC 29492
Reach us toll-free at 1.800.443.9441 or internationally at 001.843.216.6200.
A Blackbaud expert will follow up on your inquiry to provide personalized guidance. For existing customers with a technical support case, our representatives will respond within 1 business day. For general sales inquiries, our representatives will respond within 1-2 business days.
bbcon® is Blackbaud’s annual conference, bringing together social impact professionals to learn, connect, and explore new ideas. For questions about the event or to request more information, contact the bbcon team at:
conference [at] blackbaud.com
Current customers get help through the Customer Support Portal—log in with your BBID to open or track cases in Case Central, chat with support, or use the AI-powered virtual assistant and Knowledgebase for quick answers. Live support is available Monday–Friday, 8:30 a.m.–6:00 p.m. ET (chat until 8:00 p.m. ET).