The ROI Drain You Can’t See: Identifying the Hidden Costs of Manual Financial Processes

Many organizations have made the move to Blackbaud Financial Edge NXT® — but are you actually using it to its fullest potential, or are you still treating it like the old database view? If your team is still relying on the same manual processes, spreadsheet exports, and approval chains from five years ago, you likely aren’t seeing a return on that investment. Legacy workflows don’t just slow things down; they carry real costs in staff time, error risk, audit exposure, and leadership blind spots. This webinar takes a candid look at how outdated processes and a lack of innovation silently erode the value of your Financial Edge investment, and what it takes to modernize the way your finance function operates within the system you already own. We’ll work through real-world scenarios, cost-of-inaction frameworks, and a practical roadmap for driving meaningful workflow change.

Learning Objectives:

By the end of this session, participants will be able to:

• Quantify the hidden costs of legacy workflows, including staff hours, error rates, and delayed reporting cycles

• Identify which manual processes in their current Financial Edge environment are prime candidates for elimination or automation

• Outline a phased change management approach that minimizes disruption while driving adoption