2026 Blackbaud Cloud Operations for Blackbaud CRM Datasheet
Powering Secure, Reliable Fundraising Innovation
Datasheet
Blackbaud Enterprise Fundraising CRM™, delivered through Blackbaud Cloud Operations on Microsoft Azure™, gives organizations a secure, scalable, and high-performance foundation for modern fundraising. The platform blends Azure’s global resilience with Blackbaud’s purpose-built tools—such as a self-service cloud portal and direct database access—to
streamline operations and reduce IT overhead. By shifting from infrastructure maintenance to mission-focused work, teams gain greater agility and unlock new levels of fundraising intelligence and AI-driven insights, enabling smarter automation, deeper analysis, and more strategic decision-making.
Blackbaud Enterprise Fundraising CRM on Blackbaud Cloud Operations was a strategic move that has not only improved our technical and financial efficiency but also positioned us to better fulfill our mission and engage with our community. The future is promising as we continue to integrate and adopt new features, ensuring we remain at the forefront of innovation and security.
Jonathan Beyer
Executive for Information Technology & Digital Solutions,
Evangelical Lutheran Church in America
Enterprise‑Grade Performance, Proven at Scale
Reliability You Can Count On
99.9% Uptime
Engineered for uninterrupted operations with proactive control and fast recovery.
Capacity to Innovate
90% Less IT Lift
Designed to shift from upkeep to outcomes with fully managed cloud operations.
Security, Uncompromised
90+ Certifications
Certifications Built with top-tier compliance and hardened
safeguards across every environment.
Organizations that move to Blackbaud Cloud Operations report improved system performance, stronger data security, less downtime, and the ability to innovate faster, empowering teams to redirect time and resources toward higher-value initiatives thatadvance their mission.
Next-Generation Innovation in the Cloud
Cloud innovation is rapidly reshaping the future of Blackbaud Enterprise Fundraising CRM, ushering in a modern, intelligent ecosystem and a unified data foundation. Blackbaud is evolving Blackbaud Enterprise Fundraising CRM into a cloud-native platform with embedded AI, deep connected insights, and more intuitive workflows through SKY UX. With a unified semantic data model and integrated AI assistants, CRM customers will soon have smarter automation, actionable recommendations, and a seamless pathway
to modern fundraising intelligence—all powered by enterprise-grade cloud infrastructure designed forscale, security, and rapid innovation.
When I uploaded my first customization using the new Blackbaud Enterprise Fundraising
CRM Cloud Portal, it worked perfectly—I was thoroughly impressed. I can now deploy our own customizations without opening a support ticket and waiting for deployment because it happens in the matter of two to three minutes.Nenad Lukic
Senior Director of Information Technology
Ducks Unlimited
Cloud Architecture and Scalability
Blackbaud Cloud Operations runs Blackbaud Enterprise Fundraising CRM on Microsoft Azure’s globally distributed, enterprise-grade infrastructure. Each customer operates within an isolated Azure environment designed for high availability, resilience, and performance. Azure’s worldwide data centers ensure CRM is hosted close to users, while redundant servers, automated failover, and continuous monitoring support a 99.9% uptime commitment. The environment scales dynamically—processing, memory, and storage resources expand to meet peak demand without hardware upgrades. A modern service-oriented architecture, with containerized and virtualized services, allows efficient updates, minimal planned downtime, and a more resilient overall system-grade infrastructure.
Self-Service Automation for Faster, Smarter Cloud Operations
The Blackbaud Enterprise Fundraising CRM self-service cloud portal empowers organizations to manage their own environments with confidence—handling refreshes, service packs, and customization deployments on their own schedule through simple, automated tools. This same automation extends across workflows, allowing teams to leverage the exact scripted deployment tools used by Blackbaud Cloud Operations. As a result, tasks that once took hours now take minutes, giving development teams greater efficiency, consistency,
and independence.
Security and Compliance
Security is foundational to Blackbaud Cloud Operations, combining Azure’s multilayered protection with Blackbaud’s dedicated cybersecurity program to deliver enterprise-grade safeguards beyond what most organizations can achieve on-premises. Environments benefit from isolated hosting, next-generation firewalls, continuous threat monitoring, strong access controls, and encryption at rest and in transit. MFA, audit logging, and a broad compliance framework—including PCI DSS, HIPAA, GDPR, and SOC 1/2—are built in and validated through ongoing third-party assessments. Blackbaud continuously updates the environment to meet evolving standards, while proactive threat intelligence, testing, and monitoring ensure rapid response to emerging risks.
Integration and Extensibility Capabilities
Blackbaud Cloud Operations preserves the flexibility of on-premises development while simplifying integrations with modern cloud tools. The self-service portal enables quick code deployments, updates, and database refreshes. A read-only production replica supports secure reporting, while non-production environments offer full SQL access for development. Standard Blackbaud Enterprise Fundraising CRM customizations run seamlessly, and most integrations continue through APIs, SFTP, or secure database access. Automation and DevOps tooling streamline refreshes and updates, speeding delivery with minimal disruption.
Operational Efficiency and Cost Benefits
Migrating to Blackbaud Cloud Operations reduces the cost and effort of managing Blackbaud Enterprise Fundraising CRM by eliminating on-premises
infrastructure and shifting to fully managed services. Hardware, storage, updates, backups, and security patching are included, freeing IT teams from routine maintenance and external MSP dependencies. A single-vendor support model streamlines costs into one predictable subscription, while automated cloud tools accelerate upgrades and cut downtime. Retiring local servers also lowers energy use and frees physical space, supporting sustainability goals.
Powering the Future of Fundraising Innovation
Blackbaud Cloud Operations provides a proven launchpad for ongoing innovation, with a large and growing majority of Blackbaud Enterprise Fundraising CRM customers already operating on the platform and all new customers provisioned there by default. This established foundation enables a predictable, repeatable transition while providing access to fundraising intelligence, AI-driven insights, and streamlined, modern workflows. A well-planned migration does more than modernize infrastructure—it positions organizations to continuously adopt new intelligence, automation, and productivity enhancements, while moving beyond the limitations and risks of aging on-premises technology