Blackbaud Merchant and Payment Services
Contact Us
We encourage you to take advantage of these resources, should you need additional training or help.
Training
How-To Documentation
Instructional Videos
Click here to access Blackbaud Merchant Services and Blackbaud MobilePay instructional videos.
Technical Support
The Payment Services Support team is available to answer your payment processing questions at no additional charge. They can be reached Monday-Friday, 8:30 a.m.-6:00 p.m. ET, via:
- Live Chat
- Phone – 800.468.8996
Outside of these hours, you can contact Payment Services Support for urgent after-hours issues by dialing 800.468.8996:
- Press 1 for Customer Support and press #, 8 to access the mission-critical menu.
- Press 4 for Payment Services Support