Blackbaud Merchant and Payment Services

Contact Us

We encourage you to take advantage of these resources, should you need additional training or help.

Training

• eLearning Course: Basics of the Web Portal
• Webinar: Taking Payments with Blackbaud MobilePay

How-To Documentation

• Blackbaud Merchant Services and Blackbaud MobilePay User Guides

Instructional Videos

Click here to access Blackbaud Merchant Services and Blackbaud MobilePay instructional videos.

Technical Support

The Payment Services Support team is available to answer your payment processing questions at no additional charge. They can be reached Monday-Friday, 8:30 a.m.-6:00 p.m. ET, via: 

• Live Chat
• Phone – 800.468.8996

Outside of these hours, you can contact Payment Services Support for urgent after-hours issues by dialing 800.468.8996:

• Press 1 for Customer Support and press #, 8 to access the mission-critical menu.
• Press 4 for Payment Services Support