Blackbaud Merchant and Payment Services

Contact Us

We encourage you to take advantage of these resources, should you need additional training or help.


How-To Documentation

Technical Support

The Payment Services Support team is available to answer your payment processing questions at no additional charge. They can be reached Monday-Friday, 8:30 a.m.-6:00 p.m. ET, via:

Outside of these hours, you can contact Payment Services Support for urgent after-hours issues by dialing 800.468.8996:

  • Press 1 for Customer Support and press #, 8 to access the mission-critical menu.
  • Press 4 for Payment Services Support