Blackbaud Newsroom

Multiple Blackbaud Products Recognized in TrustRadius Awards

Blackbaud Raiser’s Edge NXT®, Blackbaud Financial Edge NXT® and Blackbaud eTapestry® were Selected for Best Value, Best Feature Set and Best Relationship, While Blackbaud Education Management Solutions was Named Most Loved 

We’re proud to announce that Blackbaud Raiser’s Edge NXT®, Blackbaud Financial Edge NXT® and Blackbaud eTapestry® have each earned multiple Winter 2023 “Best Of” Awards from TrustRadius, a site that helps technology buyers make informed decisions by providing verified reviews and ratings. In addition, Blackbaud Education Management Solutions was selected as a Most Loved product on the TrustRadius platform.

Winter 2023 “Best Of” Awards
In order to be recognized as a “Best Of” Award winner, products were required to source 10 reviews between July 1 and December 31, 2022. Products were selected based on key insight statistics—Best Value for Price, Best Feature Set, and Best Relationship per category. Additionally, Best Relationship looked at key insight data for Would Buy Again, Implementation Expectations, and Sales and Marketing Promises.

“We are delighted to see this validation that Blackbaud’s innovative, cloud-based solutions provide the most value for the investment, no matter your organization’s size,” said Sudip Datta, chief product officer, Blackbaud. “Products like Raiser’s Edge NXT, Financial Edge NXT and eTapestry exist to help our customers effectively manage donor and supporter relationships, as well as funds—all so you can maximize your fundraising efforts and carry out your critical missions. It is an honor to receive each of these awards based on the feedback of our customers.”

Raiser’s Edge NXT, a comprehensive, cloud-based fundraising and donor management software solution built specifically for nonprofits, and eTapestry, a cloud fundraising and supporter management software solution designed for growing organizations, both won awards for Best Value for Price, Best Feature Set and Best Relationship in the Nonprofit CRM category.

Financial Edge NXT, designed specifically for nonprofit fund accounting, was awarded Best Value for Price, Best Feature Set and Best Relationship in the Nonprofit Accounting category.

“These awards are based directly on feedback from customers,” said Megan Headley, vice president of research at TrustRadius. “78% of reviewers said Blackbaud Raiser’s Edge NXT delivers good value for the price, and the product earned a 10/10 rating for vendor relationship pre-sale. 90% of reviewers said their Blackbaud eTapestry implementation went as expected, and 64% of reviewers said they were happy with Blackbaud Financial Edge NXT’s feature set and would buy the product again.”

One verified user shared, “Blackbaud Raiser’s Edge NXT is the best value on the market when it comes to cost versus impact and services provided. It has almost every single feature that we need in a donor management system and vastly improves upon previous options we have used or trialed for other software. I would highly recommend it.”

2023 Most Loved Awards
For the fifth year in a row, TrustRadius used an advanced award-selection process and data-driven formulas to measure customer satisfaction and affection for various vendors in the Most Loved Awards. There were 29,000 products considered and only 100 winners— and Blackbaud Education Management Solutions was one of them. Award winners were chosen by scoring every review TrustRadius collected in 2022.

The following was shared by a verified user: “Blackbaud Education Management is the core of our education technology systems. We use it for our Student Information System (SIS), Learning Management System (LMS), Enrollment Management System (EMS), and information is integrated seamlessly from one part of the system to another. Because it’s robust enough, we can require teachers to use it and then can tell parents how it is used in all classes by all teachers. Our community can depend on it and the technology just fades into the background, with learning becoming the focus.”

Blackbaud is honored to be recognized for these awards based on customer reviews, and we look forward to continuing to help organizations drive even more impact in 2023 and beyond.