Blackbaud Newsroom

Blackbaud Wins a TrustRadius 2021 Best Customer Support Award for its Education Management Solutions

Blackbaud is recognized by TrustRadius for providing outstanding customer support in the Student Management software category

We’re proud to share that TrustRadius has recognized Blackbaud as a company that went above and beyond to provide outstanding customer service over the past year. Blackbaud Education Management Solutions won first place for Best Customer Support in the Student Management Systems category in the TrustRadius Best of Education 2021 awards. 

TrustRadius helps technology buyers make informed decisions by providing verified reviews and ratings. By highlighting products that come with outstanding customer service, TrustRadius helps buyers navigate to products that will meet their unique needs. 

“These awards are based entirely on feedback from Blackbaud’s customers,” said Megan Headley, VP of Research at TrustRadius. “Reviewers highlight the wide range of support resources Blackbaud provides, including a knowledge base and support staff that work with customers to resolve issues as quickly, thoroughly, and professionally as possible.” 

“The year of 2020 was unprecedented for us all,” said Ben Brownlee, VP of Customer Support at Blackbaud. “Our focus has been on listening to our customers, adapting and innovating so that we can help organizations continue their operations and even grow their impact in these challenging times. It means so much that our customers have recognized those efforts, and we are honored to receive this TrustRadius award.” 

Blackbaud’s cloud-based education management solutions enable both K–12 private and parochial schools and higher education institutions to drive digital transformation, connecting entire schools and campuses with an unparalleled user experience for students, parents, faculty and staff.  

One reviewer on the TrustRadius site who uses Blackbaud Education Management Solutions across their organization for database management, donor management, academics, admissions and enrollment said that the solution was a “huge help during the school closure last spring” because “the academics piece allowed [the] school to deliver a seamless transition to distance learning because [they] already had a system in place for posting work, submitting work, and administering assessments, all through Blackbaud Education Management Solutions.” In reference to customer support, the reviewer added, “I use the help chat and the knowledge database a lot—I literally could not do my job without these functions—and I have never been disappointed. The content of the help given is excellent, and the cordiality and professionalism of the agents offering support are superb.”  

To win the Best Customer Support Award, each nominated organization had to receive 10 TrustRadius reviews in the past year that featured specific mention of their product’s customer support. Winners also had to rank in the top three positions of their category in terms of what percentage of positive responses they earned this year. Additional vetting via textual review analysis was also performed by the TrustRadius research team. 

With all of the challenges our customers have faced over the past year, Blackbaud is proud to continue delivering critical solutions and unparalleled customer support. We’re honored to be recognized by an award based on customer feedback, and we look forward to continuing to help our customers rethink change and drive even greater impact in 2021.