Customer Experience

A customer

experience built to

power your mission.

We put expertise, insights, and community by your side every step of the way.

40+

Years of experience in the social impact sector

Thousands

Of active community members

600+

Hours of expert-led training in Blackbaud University

Your Mission Deserves More—That’s Why We Deliver An Experience That Works.

Learn from experts, explore sector trends, and stay ahead of what’s next.

We give you the tools, insights, and confidence to get more from your software and grow your impact—faster and smarter.

Advance your team’s skills and careers through Blackbaud University’s robust curriculum of product training courses and certifications—available live, on demand, and in person.
Make smarter business decisions with fresh data and insights on sector trends from our leading research lab, the Blackbaud Institute.
Create your own complete solutions with hands-on developer training sessions through ongoing bbdevdays and low-code and no-code extensions and automations.
Stay informed about what’s new in product development by connecting with the Blackbaud team at regular Product Update Briefings, Town Halls, and more.

Blackbaud logos representing training opportunities

Confidently implement, grow, and adapt—with strategic guidance built for impact.

We have your success in mind from day one, helping you implement Blackbaud solutions, onboard effectively, and achieve the goals that drive your mission forward.

Go live on time and drama-free with seamless implementation and support from an experienced team with thousands of successful go-lives under our belt.
Tap into rich, interactive resources to get the most out of your products, stay up to date, explore best practices, and discover new ways to drive impact—available 24/7.
Access fast, reliable support with real human expertise, smart AI tools, and a rich product knowledgebase—working together to give you answers anytime, anywhere.
Get even more out of your tech investment with Blackbaud Advisory+ consulting and strategic research services—tailored to help you boost performance and outcomes.

Graphic representing Blackbaud customer support

Join a thriving community of social impact leaders.

We believe that connection leads to greater success for the entire social impact sector. That’s why we’ve built spaces—both online and in person—where collaboration can spark growth.

Connect, learn, and grow with an unmatched community of like-minded peers, including thousands of Blackbaud customers, partners, and collaborators.
Get inspired at our industry-leading events including bbcon where you’ll hear from insightful leaders in the social impact sector, expand your network, and learn new skills.
Experience the benefits of being part of our network that connects millions of employees to causes they care about—making workplace giving easy and speeding up corporate donations.

A conglomerate of many Blackbaud customer faces

Having the resources that Blackbaud provides through the online Knowledgebase and Blackbaud University allows us to keep up to date on the most efficient ways to manage our database.”

Laura Kelly

Vice President of Global Partnerships and Development Brother’s Brother Foundation

So many people are willing to share their knowledge, expertise, and time in the Blackbaud Community. It really is a great benefit.”

Dan Snyder

Director of Advancement Services Bennington College

Everyone takes the time to understand our business objectives and ensure we are moving in the right direction. They have truly gone above and beyond on many occasions to help us achieve effective outcomes.”

Richard Pummell

Vice President Fidelco Guide Dog Foundation