Blackbaud Cloud Operations

The Secure Cloud Foundation for Enterprise Fundraising

Blackbaud Cloud Operations powers Blackbaud Enterprise Fundraising CRM with the security, scalability, and reliability needed to accelerate fundraising outcomes.

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Enterprise-Grade Performance,
Proven at Scale

99.9% Uptime

Built for always‑on operations
with fast recovery.

90% Less IT Lift

Shift from upkeep to outcomes with managed cloud operations.

90+ Certifications

Protect every environment with hardened, compliant controls.

Power Enterprise-Scale Fundraising

Blackbaud Enterprise Fundraising CRM, delivered through a fully-managed Microsoft Azure-based cloud.

Deliver Reliability

Sustain enterprise performance and uninterrupted fundraising with high‑availability cloud operations.

  • Enable reliable performance for uninterrupted fundraising in complex, high volume environments.

  • Maintain continuity with a 99.9% uptime commitment, proactive monitoring, and rapid recovery.

  • Support performance at scale across large databases, peak volumes, and enterprise workloads.

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Accelerate Innovation

Adopt new capabilities faster with a cloud foundation built to support continuous innovation and AI.

  • Activate AI-driven insights and fundraising intelligence as new capabilities become available.

  • Improve efficiency over time through modern, cloud enabled fundraising workflows.

  • Innovate without risk from on premises limitations or infrastructure constraints.

  • Advance on a cloud foundation designed for long term innovation and enhancement.

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Secure by Design

Safeguard sensitive data and meet global compliance requirements with embedded, enterprise-grade controls.

  • Isolate data in dedicated environments to reduce exposure and strengthen security boundaries.

  • Protect sensitive information with encryption at rest and in transit using industry standards.

  • Monitor and respond to threats continuously with dedicated detection and response capabilities.

  • Meet global compliance requirements, including PCI DSS, HIPAA, GDPR, and SOC 1/2.

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Scale with Confidence

Support growth and peak demand with resilient cloud architecture that scales without downtime or disruption.

  • Run CRM environments in Azure for strong isolation, performance, and high availability.

  • Optimize performance globally with workloads distributed across Azure data centers.

  • Protect continuity through built in redundancy and automated failover.

  • Scale resources dynamically with minimal planned downtime as demand changes.

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Simplify Self-Service

Move faster with self-service tools that simplify deployments while preserving governance.

  • Manage environments on demand with self-service refreshes and operational controls.

  • Deploy updates independently without support tickets or manual delays.

  • Automate routine tasks to reduce operational effort from hours to minutes.

  • Improve consistency and efficiency across IT and development with safeguards intact.

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Extend with Confidence

Integrate and customize at scale using enterprise-ready tools designed to evolve with strategy.

  • Accelerate development with self-service code deployment and configuration tools.

  • Enable secure analytics using read only production database replicas.

  • Support development safely with full SQL access in non-production environments.

  • Integrate at scale using APIs, SFTP, secure database access, and DevOps automation.

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Blackbaud Cloud Operations was a strategic move that has not only improved our technical and financial efficiency but also positioned us to better fulfill our mission and engage with our community. The future is promising as we continue to integrate and adopt new features, ensuring we remain at the forefront of innovation and security.

Jonathan Beyer

Executive for Information Technology & Digital Solutions,
Evangelical Lutheran Church in America
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When I uploaded my first customization using the new Blackbaud Cloud Operations Cloud Portal, it worked perfectly—I was thoroughly impressed. I can now deploy our own customizations without opening a support ticket and waiting for deployment because it happens in the matter of two to three minutes. 

Nenad Lukic

Senior Director of Information Technology,
Ducks Unlimited
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We have utilized Blackbaud Enterprise Fundraising CRM for over 10 years and have consistently experienced significant success in fundraising and donor management. We set a goal to hit a rolling fundraising average of $250 million annually earlier this year, and Blackbaud Enterprise Fundraising CRM was a core reason we successfully accomplished it.

Jeff Garmon

Executive Director of Advancement Information Technology,
University of Georgia

Future-Ready Operations.
Lower Risk.

Explore how Blackbaud Cloud Operations fits your organization.

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Frequently Asked Questions

Blackbaud Cloud Operations is the fully managed cloud platform that powers Blackbaud Enterprise Fundraising CRM on Microsoft Azure, providing the reliability, security, and scalability enterprise fundraising organizations need.

Blackbaud Cloud Operations is more than hosting. It is a managed cloud operating environment that centrally handles infrastructure, security, monitoring, performance, and updates while giving organizations self-service tools to manage key actions more efficiently.

Blackbaud Cloud Operations combines Microsoft Azure infrastructure with Blackbaud’s cybersecurity program to help protect sensitive data through isolated environments, encryption at rest and in transit, strong access controls, continuous monitoring, and support for a broad compliance framework that includes PCI DSS, HIPAA, GDPR, and SOC 1/2.

By modernizing and standardizing the operating environment, Blackbaud Cloud Operations creates the foundation for faster delivery of new capabilities, including AI-driven insights, modern workflows, and ongoing innovation across Blackbaud Enterprise Fundraising CRM.

Yes. Blackbaud Cloud Operations supports standard CRM customizations, self-service code deployment, secure integrations through APIs and SFTP, read-only access to production replicas for reporting, and read-write SQL access in non-production environments for development and testing.

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