Contact Us

World Headquarters
Charleston, South Carolina 65 Fairchild Street
Charleston, SC 29492Phone: 1.800.443.9441, toll-free
Phone: 001.843.216.6200, international
Fax: 1.843.216.6100
Products and Services
Phone 1.800.443.9441
Fax 1.843.216.6111
Request information about Blackbaud’s Solutions. Chat with us
Request information about Blackbaud’s Conference, bbcon® conference@blackbaud.com
Contact Customer Service about Billing 1.800.468.8996 option 4, sub-option 2
Billing FAQs
Customer Support
Customer Support Chat Now or Click here to view your existing cases on Case Central
Phone Customer Support: 1.800.468.8996, option 1  (Phone Directory)
If you are an individual using JustGiving to raise funds, please go to help.justgiving.com/hc/en-us for consumer assistance.
If you are a parent using Blackbaud Tuition Management, please call 888-868-8828 for assistance (Phone Directory).
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Hours of Operation

Our Support associates are available Monday through Friday 8:30 a.m. through 6:00 p.m. ET, excluding holidays

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Training
Request support accessing Blackbaud University instructor-led and self-paced training courses. You can chat with us Tuesday-Friday, 8:30-10:00 AM and 10:30-5:00 PM Eastern Time, or submit a Blackbaud University Support Ticket and we will get back to you within 1 business day.
Blackbaud Forms
Phone 1.866.422.3676
Fax 1.866.262.9590
Request information about Blackbaud software compatible, pre-printed checks, forms, tickets, and membership cards forms@blackbaud.com
Website feedback
Submit feedback about our website Take our website survey
Review our privacy policy
Blackbaud – Europe
Address Blackbaud/EVERFI, Workspace
Kennington Business Park, Canterbury Court, Studio 1.19
1-3 Brixton Rd, London SW9 6DE
Sales solutions@blackbaud.co.uk
020 3932 1600
  (Press 2 for Sales)
Web https://www.blackbaud.co.uk/
Customer Support
Customer Support Chat Now or Click here to view your existing cases on Case Central
Phone +44 (0) 203 932 1600  (Press 1 for Support)

View all Phone Tree options

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Hours of Operation Support associates are available Monday through Friday from 9:00 a.m. to 5:30 p.m., excluding holidays
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Blackbaud – Asia Pacific
Sales (email) sales@blackbaud.com.au
Web http://www.blackbaud.com.au/
Customer Support
Customer Support Chat Now or Click here to view your existing cases on Case Central
Website and Login Help Questions about Blackbaud ID, Blackbaud.com log in, Support access or website issues? Chat Now
Phone +61 2 8918 1200, option 1 (Phone Tree)
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Hours of operation Support associates are available Monday through Friday from 7:00 a.m. to 5:30 p.m. AEDT, excluding holidays

Note: Blackbaud CRM business hours are 8:30 a.m. to 5:30 p.m. AEDT

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Peer-To-Peer Support For specific peer-to-peer support, please contact nfp-au@justgiving.com
Blackbaud – Canada
Phone and Fax 1.800.443.9441, Sales
1.843.216.6111, Fax
Sales Chat Now
Customer Support
Customer Support Chat Now or Click here to view your existing cases on Case Central
Phone Customer Support: 1.800.468.8996, option 1  (Phone Directory)
Reeher: 651.313.6000, option 2
If you are an individual using JustGiving to raise funds, please go to help.justgiving.com/hc/en-us for consumer assistance.
Check Status of Solutions Blackbaud Status Page
Hours of operation Our Support associates are available Monday through Friday 8:30 a.m. through 6:00 p.m. ET, excluding holidays
Data Rights View here