Blackbaud Merchant and Payment Services

Welcome to Your Sustainer Migration Guide

Move Your Sustainer Payment Data

Blackbaud has a secure, proven process to move credit card data for your sustaining donors stored in your Blackbaud solution to Blackbaud Merchant Services™. As a Blackbaud Merchant Services customer, your organization will benefit from:

  • Credit Card Updater to help keep payment data current

  • Premium Fraud Management

  • A single-vendor solution (software and payment processing, including Blackbaud MobilePay™, with the same processor across all Blackbaud software)

  • Time savings on credit card reconciliation

  • Simplified PCI compliance

Blackbaud’s Sustainer Migration service is available to current Blackbaud solution owners including, Luminate Online Blackbaud CRM, Blackbaud Raiser’s Edge NXT®, and Raiser’s Edge®.

Note: Migration of bank drafts are not included.

This page provides an overview of the Sustainer Migration service. Clients are engaged in Phase 1 in which a kick-off meeting is held and the organization begins processing new credit card gifts via Blackbaud Merchant Services. The Blackbaud Services team handles Phases 2-4 with minimal client involvement. These phases include receiving and vaulting the credit card data, updating the card data using Credit Card Updater, then loading the refreshed data in the form of secure tokens into your Blackbaud solution to begin processing with Blackbaud Merchant Services.

Phase 1

Move processing to Blackbaud Merchant Services (BBMS)

Phase 2

Obtain credit card data from current vendor

Phase 3

Update data using Credit Card Updater

Phase 4

Process sustaining gifts with BBMS

Phase 1: Move processing to Blackbaud Merchant Services (BBMS)

  • Attend project kick-off meeting

  • Set up BBMS account(s)

  • Link BBMS account(s) to your Blackbaud solution

  • Process new sustaining gifts with BBMS

  • Export request file for from your current vendor.

Phase 2: Obtain credit card data from your current vendor

  • Receive credit card data from your current vendor on secure, PCI-compliant server

  • Securely store credit card data in Blackbaud’s PCI-compliant vault

Phase 3:  Update data using Credit Card Updater

  • Run credit card data through Credit Card Updater to update expired and reissued cards

  • Tokenize credit card data to load into your Blackbaud solution

Phase 4: Process sustaining gifts with BBMS

  • Load and migrate new BBMS credit card tokens into your Blackbaud solution

  • Process existing sustaining gifts with BBMS

Your Blackbaud representative is available to answer additional questions about the service.