Blackbaud Newsroom

Leading Higher Education Institutions Achieve Success with Blackbaud CRM

Software leader deepens partnership with the educational advancement
community to better serve colleges and universities 

Charleston, S.C. (February 27, 2018) – Blackbaud (NASDAQ: BLKB), the world’s leading cloud software company powering social good, today reported solid growth in adoption and satisfaction rates of Blackbaud CRM among higher education institutions seeking a powerful yet adaptable fundraising and relationship management solution to improve constituent engagement, fundraising outcomes and campus-wide collaboration. The company has also deepened its continued global partnership with the Council for Advancement and Support of Education (CASE) and will be showcasing its latest innovations as a platinum-level sponsor at the DRIVE/ Conference, which is currently underway in Seattle.

University of Western Ontario selected Blackbaud CRM to help power the University’s mission forward,” said Drew Martin, executive director of Technology Solutions at University of Western Ontario. “During our selection process, it was critical that we found a mobile, flexible, cloud solution that improves engagement, helps us leverage relationships and supports us in achieving our fundraising goals.”

Blackbaud CRM is a single solution for managing relationships, online applications, analytics, multichannel marketing, services, and expertise that empowers institutions to increase fundraising dollars, retain more donors, and grow more support. Blackbaud CRM customers now also have the option to leverage the power of Microsoft Azure’s world-class cloud service. With the broadest global footprint, largest compliance portfolio, and enterprise-level SLAs, Azure offers customers a robust, resilient, and reliable cloud environment.

With goals to improve constituent engagement, fundraising outcomes, and collaboration, Georgia Tech Foundation led an extensive CRM evaluation process for campus units including Georgia Tech Office of Development, Alexander-Tharpe Fund (A-T), and Georgia Tech Alumni Association. “We chose to partner with Blackbaud because we trust that its comprehensive alumni and development CRM solution will help power the mission and future ambition of the Institute,” said Dwight Dozier, chief information officer of the Georgia Tech Foundation. “Blackbaud CRM stood out during the selection process because it provided a flexible cloud solution with proven results in development and alumni programs. Also important, was selecting a technology partner that would provide a long-term vision and partnership for the university and foundation.”

“One of our main objectives with Blackbaud CRM was to remove the requirement for specialist knowledge and to ensure that everyone had access to data,” said Richard Neate, executive head of supporter operations at University College London. “Feedback shows the new system is being used extensively by everyone. We’re making savings in time because of this, and we’re working a lot smarter as a result. We’ve definitely raised the profile of the database within the development team.”

Syracuse University, Cornell Co-operative Extension and Florida State University are among the long list of higher education institutions with the goals of driving outcomes and achieving improved results that recently selected or chose to expand their partnership with Blackbaud.

“As the leading cloud software company powering social good, Blackbaud is always looking for new, innovative ways to meet customers’ needs,” said Tim Hill, president of Blackbaud Higher Education Solutions. “With measurement, outcomes, and customer success at its center, colleges and universities that use Blackbaud CRM are best positioned for a lower total cost of ownership and improved results. Partnering with Microsoft to fuel Blackbaud CRM with the power of Microsoft Azure is just one of the many ways we continue to bring the latest innovation to customers through our flexible, scalable and secure CRM solutions.”

To learn more about how Blackbaud CRM is helping higher education institutions advance their missions, connect with Blackbaud in person during the CASE DRIVE/ Conference 2018 by visiting the Blackbaud booth located in the Grand Ballroom Foyer, second level at the Hyatt Regency Bellevue. For more information about Blackbaud CRM, visit

About Blackbaud
Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit

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Forward-looking Statements
Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties, including statements regarding expected benefits of products and product features. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organization; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC’s website at or upon request from Blackbaud’s investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.