Training Policies

Blackbaud University Policies

General Policy
  • All training materials are the intellectual property of Blackbaud.
  • Distribution and/or reproduction of the materials is strictly prohibited.
  • Audio, video, or screen capture of the training is strictly prohibited.
  • Instructor-led training will be conducted either onsite in a regional classroom, or remotely using an online delivery tool such as WebEx. No hybrid training or delivery across multiple modalities is allowed.
  • All credits for purchased training will expire twelve (12) months from the date of purchase.
  • Contract and registration cancellations, last-minute schedule changes, and no-shows are subject to a fee. For more detail refer to the General Attendance Policy and General Cancellation Policy sections in this document.
General Attendance Policy
  • Course completion is based on completion of the entire course session.
  • To be considered as Attended, students must individually register, attend, and actively participate in 90% of the session.
  • A course must be marked as Attended in order to earn Continuing Education credit for either CFRE (Certified Fund Raising Executive) or CPE (Continuing Professional Education) accreditation. No partial-session credits will be granted. For additional information on Continuing Education credits visit the CPE or CFRE pages.
General Cancellation Policy
Instructor-Led Online Events
  • A cancellation or postponement of an enrollment in an online instructor-led event may be made with no penalty up to twenty-four (24) hours prior to the start of the scheduled training.
  • A cancellation or postponement of a scheduled online instructor-led event made within twenty-four (24) hours prior to the start time of the scheduled training will be deemed a “no-show”. No-shows for confirmed registrations will be assessed 100% of the list price of the scheduled online instructor-led event. Withdrawal from a class can be managed within your transcript (login required) by clicking the “withdraw” link.
  • For help with additional questions, please contact Blackbaud in the US at 800.468.8996 (option 3) or in the UK at +44(0) 141.243.4250, or email traininghelp@blackbaud.com.
Instructor-Led Classroom Events
  • A cancellation or postponement of an enrollment in a regional classroom event may be made with no penalty up to twenty-four (24) hours prior to the start of the first day of the scheduled training.
  • A cancellation or postponement of a scheduled regional classroom event made within twenty-four (24) hours prior to the start time of the first day of the scheduled training will be deemed a “no-show”. No-shows for confirmed registrations will be assessed 100% of the list price of the scheduled regional classroom event. Withdrawal from a class can be managed within your transcript (login required) by clicking the “withdraw” link.
  • For help with additional questions, please contact Blackbaud in the US at 800.468.8996 (option 3) or in the UK at +44(0) 141.243.4250, or email traininghelp@blackbaud.com.
Personalized Remote Trainings
  • A cancellation or postponement of a scheduled remote training date may be made with no penalty up to five (5) business days prior to the start of the scheduled training.
  • A cancellation or postponement of a scheduled remote training date made within five (5) days prior to the first day of the scheduled training will be assessed 100% of the total cost of the scheduled remote training.
  • If you need to cancel or reschedule your remote training, please contact Blackbaud in the US at 800.468.8996 (option 3) or in the UK at +44(0) 141.243.4250, or email onsitetraining@blackbaud.com.
Personalized Onsite Trainings
  • A cancellation or postponement of a scheduled onsite training date may be made with no penalty up to ten (10) business days prior to the start of the scheduled training.
  • Any unrecoverable billable travel expenses for Blackbaud instructors will be assessed to the customer regardless of when a cancellation or postponement is requested (e.g., airfare change fees).
  • A cancellation or postponement of a scheduled onsite training date made within ten (10) days prior to the first day of the scheduled onsite training will be assessed 100% of the total cost of the scheduled onsite training.
  • If you need to cancel or reschedule your onsite training, contact Blackbaud in the US at 800.468.8996 (option 3) or in the UK at +44(0) 141.243.4250, or email onsitetraining@blackbaud.com. Note: Manage your training registrations directly from your transcript. Instructions can be found on the FAQs page.
Blackbaud Learn® Subscriptions
  • Blackbaud Learn Subscriptions include access to self-paced training and specific public instructor-led training for your organization, per Learn license terms
  • Blackbaud reserves the right to add, delete, and modify courses in the Blackbaud Learn offers and tiers
  • Learn Subscription consumption may not exceed the lesser of fifty (50) individual students or the Learn user license tier terms for the duration of the contract period
  • For overages above the Learn user license tier defined on the contract, Blackbaud will upgrade the remaining Subscription term to account for the additional users and charge You the corresponding fee. An overage means classes attended by an individual above the defined user license tier on the contract.
  • Instructor-led training is available in the Learn More, Learn Everything, and Organizational Best Practices Subscription tiers only
  • Learn Everything customers may not exceed more than four (4) students in a single regional class session
  • Learn is an auto-renewable Subscription, billed annually in advance
  • The term of the Subscription commences on the day the agreement is executed and continues for the duration set forth in the agreement
Private Training
  • Private training classes that exceed fifteen (15) students in a session are subject to additional fees.
  • Training will be delivered only to the employees of the organization named on this contract. No outside parties are allowed to attend private training.
  • Private training may require the use of the customer’s software environment.
  • Instructor travel expenses as part of a fixed price training engagement are included in the training purchase price and will not be invoiced separately upon training completion.
  • Instructor travel expenses as part of a time and materials contract will be billed back to the customer.
  • Instructors will follow the Blackbaud travel policy in booking travel accommodations.
Other Policies
Training Event Schedules

Class schedules are subject to change without notice based on minimum attendance requirements. Check class schedules frequently at Training Central.

Blackbaud may cancel scheduled classes up to ten (10) days prior to the scheduled start of the class for instructor-led classroom events or three (3) days for instructor-led online events, if certain attendance minimums are not met. In most instances, a minimum of five (5) attendees per class is required for a class to be held.

All available seats are distributed on a first come first served basis.

Customer Travel Costs

Blackbaud will not be responsible for reimbursing prepaid customer travel costs. It is recommended that customers who elect to incur travel costs for an instructor-led classroom training class, schedule and purchase airfare and hotel accommodations with this in mind.

Refund Policy

Except for the cancellation policy described above, all payments and fees are nonrefundable.

It is expected that students will assess the appropriateness of a training event by reviewing the course descriptions and schedules in advance of purchase or registration.