Product Adoption Sessions with Customer Success

Overcome New Challenges. Achieve Great Efficiency. We're Here to Help.

Learn more about each session

As we find ourselves in a new landscape, it's important to fully optimize all the great features that are available in your Blackbaud solutions so you can focus on your mission in this time of uncertainty.

Led by teams of product and Customer Success experts, these interactive sessions are a great extension to everything you saw in the product update session. Session content focuses on the “how do I” questions that organizations are asking as they pivot strategies—or ignite new ideas—to meet their goals in these uncertain times.

Join us and watch how a little more knowledge—and partnering with Blackbaud Customer Success—can fire up your work in 2021. Be sure to register and if you can’t attend we’ll send you a recording.

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Learn more about the showcased Product Adoption Session.

 

A Glimpse of Our Most Popular Training Courses
Join the Customer Success Team as we highlight some better opportunities to go deeper into two features that make Altru an even more powerful solution for your Arts and Cultural organization. In this session, we'll go into how you can send acknowledgement emails from advance sales and get into a deep dive on attribute form extensions that allow for you to include attributes like allergies, pronouns and more!


You heard about some new features coming to Award Management and Stewardship Management during the Product Update Briefing. Now, let's take a deeper dive into how some of these recently released features can best be used to do more for your institution!


Join the Blackbaud Customer Success team following the April 2021 Blackbaud Product Update Briefings, where we’ll cover how to start using the new features released. We’ll take a deeper dive into answering the “how do I” questions so you can reach your goals faster.


In this session, we'll discuss common causes of Database Growth and how to use the Database Growth Management Page within Blackbaud CRM


In this Town Hall, Geoff Arbuckle from the Customer Success Team will highlight some of the little things you can use inside eTapestry to be successful, be better prepared for new users or staff turnover, and generally make the most of your Blackbaud eTapestry solution.


Join the Blackbaud Customer Success team following the April 2021 Blackbaud Product Update Briefings, where we’ll cover how to start using the new features released. We’ll take a deeper dive into answering the “how do I” questions so you can reach your goals faster.


Join the Blackbaud Customer Success team following the April 2021 Blackbaud Product Update Briefings, where we’ll cover how to start using the new features released. We’ll take a deeper dive into answering the “how do I” questions so you can reach your goals faster.


Join the Blackbaud Customer Success team following the April 2021 Blackbaud Product Update Briefings, where we will cover custom dashboards in the new view that meet the needs of users from the Director to the program officer to the grants administrator. We’ll take a deeper dive into answering the “how do I” questions so you can reach your goals faster.


One of the prime features of Blackbaud Luminate Online is how we can mine data on our organization's relationship with its community of supporters. Along with identifying donors, it is also helpful to identify how our relationship with them has evolved or changed. In this webinar we will explore the power of queries in Blackbaud Luminate Online, when it is best to use queries, the top queries you can be utilizing throughout the year, and how to implement the newest birthday query.


Join customer success to get your Blackbaud NetCommunity Event Registration Forms ready—for whatever may be next! We will explore how to update your classic event registrations forms to the new capabilities available and use integration to process registrations to Blackbaud Raiser's Edge.


Join us on May 6 to review a step-by-step process for creating an event, managing communications, and accepting online registrations. We'll start with tips to keep in mind during the planning stages and walk you all the way through post-event stewardship. This session is more than a deep-dive into the Events module - it's a comprehensive look at all the tools in Raiser's Edge that could simplify your event experience. We hope to see you there!


Join us on May 4 to review a step-by-step process for creating an event, managing communications, and accepting online registrations. We'll start with tips to keep in mind during the planning stages and walk you all the way through post-event stewardship. This session is more than a deep-dive into the Events module - it's a comprehensive look at all the tools in Raiser's Edge that could simplify your event experience. We hope to see you there!


How can you utilize the SKY developer platform to more effectively run your organization? Attend this session to learn how to leverage SKY API, SKY UX and SKY Add-ins or tools such as the Outlook add-in to improve efficiency, automate manual tasks, and spend more time focused on your mission.


It's almost time to submit IPEDS reporting. In this webinar, learn how the tools in Education Management can assist you in pulling key data for your IPEDS reporting. Also covered, is an overview of the recent updates to reporting in Billing Management.


During the Product Update Briefing for Blackbaud Education Management, you heard about all the new and exciting features that have been released in recent months. Now, let's take a deeper look across several of the offerings within Education Management including Core, Enrollment Management, Tuition Management, Financial Aid, and Learning Management!


Successful major gift fundraising is not always about finding the wealthiest person in your database. It's about focusing efforts on prospects who have the wealth and interest to make a major contribution to your organization. Are you targeting your best prospects or simply focusing on the most obvious candidates? If you don’t have a professional researcher on your side to help you, how can you quickly assess your organization’s best prospects to tailor your ask amounts appropriately? In this session, learn how to use ResearchPoint and other tools to introduce the non-researcher to accessible public records. We’ll also review easy strategies to help you synthesize data for effective fundraising.


Join the Blackbaud Customer Success team following the April 2021 Blackbaud Product Update Briefings, where we’ll cover how to start using the new features released. We’ll take a deeper dive into answering the “how do I” questions so you can reach your goals faster.


This is a high-level informative webinar on Blackbaud Merchant Services (BBMS) to help existing and net new clients gain a better understanding of BBMS and its features. Please join us as we walk you through the BBMS Web Portal and the benefits it adds to your current Blackbaud solutions.


Learn how to configure Volunteer Manager to support skills-based Volunteering, ongoing events, and more!


Learn how automation in Grants Connect can streamline your processes, eliminate time consuming tasks, and reduce possibility for human errors.