Product Adoption Sessions with Customer Success

Overcome New Challenges. Achieve Great Efficiency. We're Here to Help.

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As we find ourselves in a new landscape, it's important to fully optimize all the great features that are available in your Blackbaud solutions so you can focus on your mission in this time of uncertainty.

Led by teams of product and Customer Success experts, these interactive sessions are a great extension to everything you saw in the product update session. Session content focuses on the “how do I” questions that organizations are asking as they pivot strategies—or ignite new ideas—to meet their goals in these uncertain times.

Join us and watch how a little more knowledge—and partnering with Blackbaud Customer Success—can fire up your work in 2021. Be sure to register and if you can’t attend we’ll send you a recording.

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Learn more about the showcased Product Adoption Session.


A Glimpse of Our Most Popular Training Courses
Join a Blackbaud Arts & Culture Customer Success Manager as they walk through how to view and manage the revenue tab of constituent records along with other revenue functionality. Whether this is a quick refresher for seasoned users or a lesson for Altru newbies, this is a time to ask questions and learn more about an important skill to get a leg up on end of the year reporting!

With Blackbaud Stewardship Management, donors can easily and securely access a comprehensive view of reports and updates you have shared throughout their entire giving history. Join us for a webinar where we'll cover the basics of Stewardship Management; from collecting and reviewing information, to ultimately sharing reports with your donors so that they can see the impact their donations have had on the lives of your students.

Did you know…members can now use the Mobile Mission App for child check-in? … you can enhance the portal experience with branding? …staff who oversee opportunities for members to serve, can send confirmation emails and members can accept or decline with one click? During our session we will highlight capability’s that enhance your congregant’s experience, review administrative tools that automate activities and

Create a modern, secure and consistent supporter experience with Multifactor Authentication for BBIS website users to build confidence and sustain engagement.

eTapestry's been serving non-profit organizations of all sizes for more than two decades. As seen in the Product Update Briefing in October, eTapestry is striving to modernize itself once again so it can continue to provide a valuable service for the organizations that use it. Join Customer Success Manager Geoff Arbuckle as he discusses what we've added to the system to give it a sleek, modern feel, and how that will open up the possibilities for eTapestry to continue to serve your needs as an organization!

WebView is more powerful than it ever has been before. Lets discuss and clarify what's on the horizon as well as what's recently been announced.

Join Customer Success as we explore the latest and greatest that Blackbaud Grantmaking has to offer and take a deep dive into the new features and updates, we’ve rolled out to improve your work flows and expand your success.

Are there potential suspects in your housefile? During this session, we’ll discuss why nonprofit organizations get targeted for credit card fraud and the steps you can take to prevent it. Come learn about thew recently released Fraud Management Tool and reCAPTCHA v3 to help you keep suspicion at bay.

Join Customer Success as we explore the latest and greatest that Blackbaud Grantmaking has to offer and take a deep dive into the new features and updates, we’ve rolled out to improve your work flows and expand your success.

Lets dig deep into the challenges experienced when using traditional integration methods. We will cover the benefits of leveraging the RE NXT JustGiving Integration to overcome challenges when trying to manage disparate data sources. We will take live questions and answer and review recently released features. This session is intended for organizations that already have Blackbaud Raiser's Edge NXT and JustGiving, powered by Blackaud.

Discover the 10 most common crowdfunding mistakes and learn how to avoid them in this interactive session. We will cover the latest trends as well as tried and true techniques related to crowdfunding so you can hit your goals everytime. Stick around till the end as we plan to answer your pressing questions about recently released features too.

Join us on May 6 to review a step-by-step process for creating an event, managing communications, and accepting online registrations. We'll start with tips to keep in mind during the planning stages and walk you all the way through post-event stewardship. This session is more than a deep-dive into the Events module - it's a comprehensive look at all the tools in Raiser's Edge that could simplify your event experience. We hope to see you there!

Activating PayPal is easy once PayPal integration has been activated for your account. Follow these steps if you already use Blackbaud Merchant Services and have a PayPal Business account. You can be up and running within minutes!

As a follow up to our semi-annual Product Update Briefings, Customer Success will discuss how recent enhancements to Blackbaud Education Management for Higher Education Institutions look and feel in the solution. Join us as we discuss Classification Calculations, present a refresher on Registration, how to set up Automated Waitlists notifying students about course openings along with Degree Audits that include Degree Comparisons to make sure students are still on track to graduate when they make a change to their majors and minors.

As revealed in the Product Update Briefings in October, Blackbaud Education Management for K12 is releasing some great new features for Graduation Requirements in the Student Information System. Now, there will be the capability for users to track where students are and what they must do to hit all their required courses. Attend this session to see these improvements and get an understanding where and how you'll find them!

Blackbaud ID provides a safe and secure way to access your Blackbaud resources and the Education Management Core system. This single sign on experience is a way to bolster security for your institution as well as for parents and students who have access to their records and information through Core. This session will discuss best practices for getting started, how to roll out to parents and students, and understand some of the key benefits of the BBID login experience.

In this Customer Success webinar, we will take a closer, in-depth look at some of the recent enhancements in Blackbaud Education Management for K12 Schools in Student Information System, Learning Management System, Enrollment Management, and more. Join us to see how these new enhancements can help you, your students, and their families get even more accessibility to these new features.

During this session, our Customer Success Managers will take you through the the Top 25 frequently asked questions by your peers in the Nonprofit space. We will share common ways to find the answers you need in NPOconnect, as well as within our HelpDesk.

This session will cover the age-old question: Should I Sync my scores from ResearchPoint or import directly into Raiser’s Edge. This session will cover the pros and cons of both options.

Learn all about our new approach to employee engagement rewards in this session dedicated to CSRconnect Incentives. Our product experts will take you through the feature’s settings, administrative capabilities, and end user experience, leaving you with the knowledge you need to adopt this feature for your reward programs.

Join our team of GrantsConnect product experts to learn how to build fields, forms, reports, and dashboards faster - giving you more time to manage your programs and less time working in the software.