Terms & Conditions

Welcome to Blackbaud Terms and Conditions. Here you can find answers to your questions about agreement terms, policies, and compliance of the company. This important information can change periodically, so please check back often. If you have any questions, please contact us at solutions@blackbaud.com.

Blackbaud Solutions Agreement

Please use the link below to find the most recent Blackbaud Solutions Agreement.

• Blackbaud Solutions Agreement
• Blackbaud Europe Local Terms
• Blackbaud Europe Ltd. General Data Protection Regulation Provisions
• Standard Contractual Clauses—EEA Customer to Blackbaud Europe
• Standard Contractual Clauses – EEA Customer to Blackbaud US
• Standard Contractual Clauses – UK Customer to Blackbaud US
• Blackbaud Pacific Pty Ltd Local Terms
• Blackbaud Canada Local Terms

Blackbaud Solution Descriptions

A description of the service levels for Blackbaud's Subscriptions are detailed in the Subscription Description.

• Blackbaud Subscription Description

A description of the service levels for Blackbaud's Constituent Relationship Management Subscription is detailed in the Blackbaud CRM Subscription Description.

• Blackbaud CRM Subscription Description

A description of the service levels for Blackbaud’s Solutions for Blackbaud Pacific Pty Ltd

• Blackbaud Pacific Pty Ltd Subscription Services Description

Billing Information

• Billing FAQs

Blackbaud Professional and Consulting Services

A description of Blackbaud professional and consulting services:

• Blackbaud Professional and Consulting Services
• Blackbaud Europe Professional and Consulting Services

Blackbaud Website Package (built on WordPress)

• Blackbaud Website Package Terms

Blackbaud Customer Support

A description of Blackbaud Support:

• Blackbaud Scope of Customer Support
• Blackbaud Scope of Customer Support (Europe)
• Blackbaud Scope of Customer Support (Pacific)

Blackbaud Payment Services

• Blackbaud Payment Services Terms

Blackbaud Employee Giving

• Blackbaud Employee Giving - Network for Good Terms and Conditions

JustGiving Terms – Charities

• JustGiving Terms for Charities – U.S.
• JustGiving Terms for Charities – Canada

Smart Tuition

• Smart Tuition Terms and Conditions

Blackbaud Fundraiser Performance Management & Blackbaud Guided Fundraising (formerly Reeher)

• Terms and Conditions

CSRconnect and GrantsConnect Terms

• CSRconnect and GrantsConnect Terms
• Match Review Terms
• VolunteerMatch Terms
• Charities Trust Payroll Giving Agreement

Blackbaud Award Management

• Blackbaud Award Management Terms and Conditions

Blackbaud University Training Policies

Review our Blackbaud University Policies to ensure you understand our cancellation, travel and other policies. Note: Manage your training registrations directly from your transcript. (View instructions.) Please email traininghelp@blackbaud.com or chat with us with questions.

For Blackbaud Pacific Pty Ltd, please review our local Training Policies to ensure you understand our scheduling, cancellation, and other policies.

Additional Resources

• HIPAA and Blackbaud Solutions
• System Requirements
• Privacy Policy
• PCI Compliance
• Acceptable Use Policy
• Website Terms of Use

Archived Agreements

Blackbaud’s archived agreements are available here.