Terms & Conditions
Welcome to Blackbaud Terms and Conditions. Here you can find answers to your questions about agreement terms, policies, and compliance of the company. This important information can change periodically, so please check back often.
Blackbaud Solutions Agreement
Please use the link below to find the most recent Blackbaud Solutions Agreement, the standard governing terms agreement applicable to all Blackbaud Solutions.
Country-specific general Terms and Conditions
- Blackbaud Europe Local Terms
- Blackbaud Europe Ltd. General Data Protection Regulation Provisions
- Standard Contractual Clauses – UK Customer to Blackbaud US
- Blackbaud Pacific Pty Ltd Local Terms
- Blackbaud Canada Local Terms
Blackbaud Subscription Descriptions
A description of the service levels for Blackbaud's Subscriptions are detailed in the Subscription Description.
Blackbaud CRM Subscription Description - same as above for Blackbaud's Constituent Relationship Management Subscription.
Blackbaud Pacific Pty Ltd Subscription Description - same as above for Blackbaud’s Solutions for Blackbaud Pacific Pty Ltd.
Blackbaud Customer Support
A description of Blackbaud Technical Support for all Blackbaud Solutions, then below are specific versions for Europe and Pacific:
- Blackbaud Scope of Customer Support
- Blackbaud Scope of Customer Support (Europe)
- Blackbaud Scope of Customer Support (Pacific)
Data Security Addendum
A description of Blackbaud's security program and Blackbaud's data security terms applicable to all Solutions.
Blackbaud Professional and Consulting Services Terms
A description of, and Terms and Conditions for, Blackbaud professional and consulting services (standard document for U.S., and below the Europe-specific document):
Blackbaud Payment Services
Blackbaud Employee Giving
JustGiving® from Blackbaud® Terms – Charities
- JustGiving® from Blackbaud® Terms for Charities – U.S.
- JustGiving® from Blackbaud® Terms for Charities – Canada
Smart Tuition
Blackbaud Fundraiser Performance Management & Blackbaud Guided Fundraising (formerly Reeher)
CSRconnect and GrantsConnect Terms
- CSRconnect-and-GrantsConnect-Terms
- Match Review Terms
- VolunteerMatch Terms
- Charities Trust Payroll Giving Agreement
Blackbaud Website Package (built on WordPress)
Billing Information
Blackbaud University Training Policies
Review our Blackbaud University Policies to ensure you understand our cancellation, travel and other policies. Note: Manage your training registrations directly from your transcript. (View instructions.) Please email [email protected] or chat with us with questions.
For Blackbaud Pacific Pty Ltd, please review our local Training Policies to ensure you understand our scheduling, cancellation, and other policies.
Additional Resources
- HIPAA and Blackbaud Solutions
- System Requirements
- Privacy Policy
- PCI Compliance
- Acceptable Use Policy
- Website Terms of Use
Archived Agreements
Blackbaud’s archived agreements are available here.