Terms & Conditions

Welcome to Blackbaud Terms and Conditions. Here you can find answers to your questions about agreement terms, policies, and compliance of the company. This important information can change periodically, so please check back often. If you have any questions, please contact us at solutions@blackbaud.com.

Blackbaud Solutions Agreement

Please use the link below to find the most recent Blackbaud Solutions Agreement.

Blackbaud Solution Descriptions

A description of the service levels for Blackbaud’s cloud based Solutions, which currently include AcademicWorks, Raiser’s Edge 7, Raiser’s Edge NXT, Financial Edge NXT, Luminate Online, AngelPoints, and Blackbaud Grantmaking™.

A description of the service levels for Blackbaud’s hosted Solutions, which currently include Blackbaud CRM, Blackbaud Direct Marketing, Team Approach, The Raisers Edge, Blackbaud NetCommunity, The Financial Edge, The Education Edge, Blackbaud Student Information System, ResearchPoint, Altru.

A description of the service levels for Blackbaud’s Solutions for Blackbaud Pacific Pty Ltd

Billing Information

Blackbaud Professional and Consulting Services

A description of Blackbaud professional and consulting services:

Blackbaud Customer Support

A description of Blackbaud Support:

Blackbaud Payment Services

Blackbaud Employee Giving

Smart Tuition

AcademicWorks

Blackbaud University Training Policies

Review our Blackbaud University Policies to ensure understand our cancellation, travel and other policies. Note: Manage your training registrations directly from your transcript. (View instructions.) Please contact us at 800.468.8996 (option 3) or traininghelp@blackbaud.com with questions.

For Blackbaud Pacific Pty Ltd, please review our local Training Policies to ensure You understand our scheduling, cancellation, and other policies.

Additional Resources

Archived Agreements