Terms & Conditions

Welcome to Blackbaud Terms and Conditions. Here you can find answers to your questions about agreement terms, policies, and compliance of the company. This important information can change periodically, so please check back often. If you have any questions, please contact us at solutions@blackbaud.com.

Blackbaud Solutions Agreement

Please use the link below to find the most recent Blackbaud Solutions Agreement.

Blackbaud Solution Descriptions

A description of the service levels for Blackbaud's Subscriptions are detailed in the Subscription Description.

A description of the service levels for Blackbaud's Constituent Relationship Management Subscription is detailed in the Blackbaud CRM Subscription Description.

A description of the service levels for Blackbaud’s Solutions for Blackbaud Pacific Pty Ltd

Billing Information

Blackbaud Professional and Consulting Services

A description of Blackbaud professional and consulting services:

Blackbaud Website Package (built on WordPress)

Blackbaud Customer Support

A description of Blackbaud Support:

Blackbaud Payment Services

Blackbaud Employee Giving

JustGiving Terms – Charities

Smart Tuition

Blackbaud Fundraiser Performance Management & Blackbaud Guided Fundraising (formerly Reeher)

CSRconnect and GrantsConnect Terms

Blackbaud Award Management

Blackbaud University Training Policies

Review our Blackbaud University Policies to ensure you understand our cancellation, travel and other policies. Note: Manage your training registrations directly from your transcript. (View instructions.) Please contact us at 800.468.8996 (option 3) or traininghelp@blackbaud.com with questions.

For Blackbaud Pacific Pty Ltd, please review our local Training Policies to ensure you understand our scheduling, cancellation, and other policies.

Additional Resources

Archived Agreements

Blackbaud’s archived agreements are available here.