Terms & Conditions
Welcome to Blackbaud Terms and Conditions. Blackbaud’s standard customer terms and conditions as well as additional customer resources are provided here. This important information can change periodically.
Blackbaud Solutions Agreement
The standard governing terms agreement applicable to all Blackbaud Solutions and Services.
Regional Terms and Conditions
Blackbaud Subscription Descriptions
A description of the service levels and general hosting terms for Blackbaud’s Subscriptions (all Blackbaud Solutions provided in a SaaS Subscription model).
Blackbaud Customer Support
A description of Blackbaud Technical Support for all Blackbaud Solutions.
- Blackbaud Scope of Customer Support
- Blackbaud Scope of Customer Support (Europe)
- Blackbaud Scope of Customer Support (Pacific)
Data Processing Addendum
Blackbaud’s terms for data processing and our commitments to comply with applicable data protection and privacy laws, covering both the GDPR and US laws. Applicable to all Blackbaud Solutions and Services where we process personal data.
Data Security Addendum
A description of Blackbaud’s security program and Blackbaud’s data security terms applicable to all Solutions and Services.
AI Terms
Terms applicable to all Solutions and Services where a customer may access and use AI.
Blackbaud Professional and Consulting Services Terms
- Blackbaud Professional and Consulting Services
- Blackbaud Europe Professional and Consulting Services
- Blackbaud Pacific Professional and Consulting Services
Blackbaud Corporate Impact (YourCause) Terms (applicable where the relevant Solutions or Services are purchased)
Blackbaud Payment Services
JustGiving® from Blackbaud® Terms – Charities
Blackbaud Tuition Management
- Blackbaud Tuition Management Terms and Conditions
- Blackbaud Tuition Management Family Enrollment Terms and Conditions
- Blackbaud Tuition Management Description of Platform and Fees
Blackbaud Fundraiser Performance Management & Blackbaud Guided Fundraising
Blackbaud Website Package (built on WordPress)
Billing Information
Blackbaud University Training Policies
Review our Blackbaud University Policies to ensure you understand our cancellation, travel and other policies. Note: Manage your training registrations directly from your transcript. (View instructions.) Please email traininghelp@blackbaud.com or chat with us with questions.
For Blackbaud Pacific Pty Ltd, please review our local Training Policies to ensure you understand our scheduling, cancellation, and other policies.
Additional Resources
- HIPAA and Blackbaud Solutions
- System Requirements
- Privacy Policy
- PCI Compliance
- Acceptable Use Policy
- Website Terms of Use
Archived Agreements
Blackbaud’s archived agreements are available here.