Terms & Conditions

Welcome to Blackbaud Terms and Conditions. Blackbaud’s standard customer terms and conditions as well as additional customer resources are provided here. This important information can change periodically.

Blackbaud Solutions Agreement

The standard governing terms agreement applicable to all Blackbaud Solutions and Services.

• Blackbaud Solutions Agreement

Regional Terms and Conditions

• Blackbaud Canada Local Terms
• Blackbaud Europe Local Terms
• Blackbaud Europe Ltd. General Data Protection Regulation Provisions
• Blackbaud Pacific Pty Ltd Local Terms

Blackbaud Subscription Descriptions

A description of the service levels and general hosting terms for Blackbaud's Subscriptions (all Blackbaud Solutions provided in a SaaS Subscription model).

• Blackbaud Subscription Description
• Blackbaud CRM Subscription Description
• Blackbaud Pacific Pty Ltd Subscription Services Description

Blackbaud Customer Support

A description of Blackbaud Technical Support for all Blackbaud Solutions.

• Blackbaud Scope of Customer Support
• Blackbaud Scope of Customer Support (Europe)
• Blackbaud Scope of Customer Support (Pacific)

Data Processing Addendum

Blackbaud’s terms for data processing and our commitments to comply with applicable data protection and privacy laws, covering both the GDPR and US laws. Applicable to all Blackbaud Solutions and Services where we process personal data.

• Data Processing Addendum

Data Security Addendum

A description of Blackbaud's security program and Blackbaud's data security terms applicable to all Solutions and Services.

• Data Security Addendum
  

Blackbaud Professional and Consulting Services Terms

• Blackbaud Professional and Consulting Services
• Blackbaud Europe Professional and Consulting Services

Blackbaud Corporate Impact (YourCause) Terms (applicable where the relevant Solutions or Services are purchased)

• CSRconnect Terms
• Match Review Terms
• VolunteerMatch Terms
• Charities Trust Payroll Giving Agreement

Blackbaud Payment Services

• Blackbaud Payment Services Terms

Blackbaud Employee Giving

• Blackbaud Employee Giving - Network for Good Terms and Conditions

JustGiving® from Blackbaud® Terms – Charities

• JustGiving® from Blackbaud® Terms for Charities – U.S.
• JustGiving® from Blackbaud® Terms for Charities – Canada

Blackbaud Tuition Management

• Blackbaud Tuition Management Terms and Conditions

Blackbaud Fundraiser Performance Management & Blackbaud Guided Fundraising

• Terms and Conditions

Blackbaud Website Package (built on WordPress)

• Blackbaud Website Package Terms

Billing Information

• Billing FAQs

Blackbaud University Training Policies

Review our Blackbaud University Policies to ensure you understand our cancellation, travel and other policies. Note: Manage your training registrations directly from your transcript. (View instructions.) Please email [email protected] or chat with us with questions.

For Blackbaud Pacific Pty Ltd, please review our local Training Policies to ensure you understand our scheduling, cancellation, and other policies.

Additional Resources

• HIPAA and Blackbaud Solutions
• System Requirements
• Privacy Policy
• PCI Compliance
• Acceptable Use Policy
• Website Terms of Use

Archived Agreements

Blackbaud’s archived agreements are available here.