Terms & Conditions
Welcome to Blackbaud Terms and Conditions. Blackbaud’s standard customer terms and conditions as well as additional customer resources are provided here. This important information can change periodically.
Blackbaud Solutions Agreement
The standard governing terms agreement applicable to all Blackbaud Solutions and Services.
Regional Terms and Conditions
- Blackbaud Canada Local Terms
- Blackbaud Europe Local Terms
- Blackbaud Europe Ltd. General Data Protection Regulation Provisions
- Blackbaud Pacific Pty Ltd Local Terms
Blackbaud Subscription Descriptions
A description of the service levels and general hosting terms for Blackbaud’s Subscriptions (all Blackbaud Solutions provided in a SaaS Subscription model).
- Blackbaud Subscription Description
- Blackbaud CRM Subscription Description
- Blackbaud Pacific Pty Ltd Subscription Services Description
Blackbaud Customer Support
A description of Blackbaud Technical Support for all Blackbaud Solutions.
- Blackbaud Scope of Customer Support
- Blackbaud Scope of Customer Support (Europe)
- Blackbaud Scope of Customer Support (Pacific)
Data Processing Addendum
Blackbaud’s terms for data processing and our commitments to comply with applicable data protection and privacy laws, covering both the GDPR and US laws. Applicable to all Blackbaud Solutions and Services where we process personal data.
Data Security Addendum
A description of Blackbaud’s security program and Blackbaud’s data security terms applicable to all Solutions and Services.
Blackbaud Professional and Consulting Services Terms
- Blackbaud Professional and Consulting Services
- Blackbaud Europe Professional and Consulting Services
Blackbaud Corporate Impact (YourCause) Terms (applicable where the relevant Solutions or Services are purchased)
Blackbaud Payment Services
Blackbaud Employee Giving
JustGiving® from Blackbaud® Terms – Charities
- JustGiving® from Blackbaud® Terms for Charities – U.S.
- JustGiving® from Blackbaud® Terms for Charities – Canada
Blackbaud Tuition Management
Blackbaud Fundraiser Performance Management & Blackbaud Guided Fundraising
Blackbaud Website Package (built on WordPress)
Blackbaud University Training Policies
Review our Blackbaud University Policies to ensure you understand our cancellation, travel and other policies. Note: Manage your training registrations directly from your transcript. (View instructions.) Please email firstname.lastname@example.org or chat with us with questions.
- HIPAA and Blackbaud Solutions
- System Requirements
- PCI Compliance
- Acceptable Use Policy
Blackbaud’s archived agreements are available here.