Training Help FAQs

Training Help FAQs

  • How do I prepare for an instructor-led online event?

    Review the following information to prepare for an instructor-led online event.  

    Training Environment: Training environment access for most instructor-led online events will be provided to attendees during class via a web-accessible remote desktop environment. For more information, and to be sure your computer meets the minimum requirements at least one day before the scheduled start time, please refer to Training Environment System Requirements.  

    WebEx: Blackbaud uses a virtual training environment provided by Cisco WebEx to create an interactive, online classroom. To test that your computer can successfully connect to WebEx sessions, join a test meeting or view the WebEx system requirements

    Audio: Class audio is delivered through your computer’s speakers or headphones. When you join a class, you are prompted to join the integrated VoIP conference. At that time, you can adjust your speaker settings in the Volume panel. 

    Class Materials: Class materials are available for download upon logging in to class. If you wish to print the class materials beforehand, we suggest logging in to class 10-15 minutes prior to class start time. 

    For more information on how to prepare for your Blackbaud University class, view this simple checklist.

  • How do I access the training environment for instructor-led online events, and what login should I use?

    Training environment access for most instructor-led online events will be provided to attendees during class via a web-accessible remote desktop environment.  

    For more information, and to be sure your computer meets the minimum requirements at least one day before the scheduled start time, please refer to Training Environment System Requirements. For additional assistance logging in to your Training Environment, click here.

  • How do I attend my instructor-led online event?

    Thirty minutes before your class, go to your transcript. If you are not logged in to www.blackbaud.com, you’ll be prompted to enter your user name and password. If needed, click Forget Password? to reset your credentials. 

    Once in Training Central, verify that you are indeed logged in. If your welcome message says, “Welcome to Training Central (Please Log In)”, hover over the gear icon in the top right-hand corner and click Log In. 

    Navigate to your Transcript page, find the class name, and click Launch from your transcript. 

    The virtual classroom will open in a new window, where an instructor will be ready to greet you. If nothing happens, ensure your pop-up blocker is disabled.  

    For further assistance, please chat with us via https://www.blackbaud.com/training-support/chat or call 1.800.468.8996 option 3. You can also reach us by email at traininghelp@blackbaud.com and our team will respond within 24 hours. 

  • What should I do when I join my instructor-led online event?

    Your instructor will provide you with the information you need to interact and make the most of the training. We also recommend the following:

    • Be sure you can clearly hear the instructor.
    • If you experience a technical problem, close the session and then rejoin it.
    • Use Text Chat to communicate with the instructor.
    • Click the break feedback icon (coffee cup) to step out of the virtual classroom at any time.
  • I'm trying to join an instructor-led online event and am having problems. Help!

    I can’t log in to Blackbaud.com / I need help logging in to Blackbaud’s website.  

    Refer to this Knowledgebase article for detailed Blackbaud.com login information.  

    Or, if you are unable to locate your Blackbaud website user name and password, follow the steps below:  

     
    • Go to the Blackbaud.com Login Page 

    • Click the Can’t Log In? button below the user name and password fields 

    • Enter your email address and click Submit to have your Blackbaud.com user name and password sent to you 

     

    We encourage you to keep your Blackbaud.com user name and password in a safe place for any future online Blackbaud training classes.  

    I don’t know how to launch my class.  

    You can launch your class directly from your Transcript in Training Central by following the steps below: 

    • Log in to www.blackbaud.com  

    • Select Training and Support > Select Training > and Select Training Central 

    • Confirm you are logged in to Training Central by hovering over the gear icon in the top right-hand corner (if you are not logged in, select the Log In option) 

    • Hover over My Training and select View My Transcript 

    • Click Launch  

     

    Still having trouble? Click here to view our “How to Launch a Blackbaud University Class” video.  

    For immediate assistance, please chat with us via https://www.blackbaud.com/training-support/chat or call 1.800.468.8996 option 3. You can also reach us by email at traininghelp@blackbaud.com and our team will respond within 24 hours. 

  • I have a poor connection.

    Usually, the cause of a fair or poor VoIP connection is a lack of capacity, or "bandwidth," available for sending voice information over your network or the Internet. To improve your VoIP connection, close any applications you don't need during training, and avoid downloading files or browsing the web while in class.

  • I need additional technical help or have questions about registrations, cancellations, or billing.

    Our Blackbaud University Training Help team is available Monday through Friday from 8:30am to 6:00pm ET. For immediate assistance, please chat with us via https://www.blackbaud.com/training-support/chat or call 1.800.468.8996 option 3. You can also reach us by email at traininghelp@blackbaud.com and our team will respond within 24 hours. 

    Call: 1.800.468.8996, Option 3 

  • What are the technical requirements and recommended browser settings for an instructor-led online event?

    Verify the following technical and web browser requirements prior to attending instructor-led online events. 

    • Our WebEx tip sheet has great suggestions on how to connect to and actively participate in your virtual class environment 

    • Use a microphone-enabled headset. We love a good class discussion, so having a microphone capable headset is crucial. A great option are the earbuds that came with your smartphone—most come with a built-in microphone! 

    • Broadband internet access is recommended. The use of dial-up internet services may result in difficulty hearing classroom audio and/or seeing presentation materials 

    • Review Firewall requirements. Ports used by the WebEx client for communication for both inbound and outbound traffic: 

     

    Port

    Port Number

    Access Type

    TCP

    80

    Client Access

    TCP

    443

    Client Access - Secure Traffic (SSL Sites)

    TCP/UDP

    1270

    Client Access (Non SSLSites)

    TCP/UDP

    53

    Domain Name System (DNS)

    TCP/UDP

    5101

    MMP

    TCP

    8554

    Audio Streaming Client Access

    UDP

    7500

    Audio Streaming

    UDP

    7501

    Audio Streaming

    UDP

    9000

    VoIP/Video

    UDP

    9001

    VoIP/Video

     

  • How do I register for an instructor-led online event?

    To register for a class in Training Central, search for the individual class by name, and register by clicking on the course links. You will receive a confirmation email and attendance instructions. 

    If you are unable to find your class using the search function, follow the steps below to access the class using the curriculum datasheet. The classes are listed in the order that we recommend taking them, starting with Fundamentals.  

    • Log in to Blackbaud.com 

    • Select Training and Support > Select Training > and Select Training Central 

    • Once you are logged in to Blackbaud University Training Central, hover over the Products tab in the main navigation (top left) and select your product 

    • From the Start Learning Today page, click the option to “View additional advanced instructor-led classes” to view the full curriculum datasheet 

    • To view a complete course description or find an upcoming session, click a title in the curriculum datasheet 

  • How can I cancel or reschedule an instructor-led online event?

    From your transcript, locate the class title and click the green arrow to the right.

    To cancel, click Withdraw.

    To reschedule, click Select Session next to the class title. Review our cancellation policy to ensure you don’t incur any penalties.

  • Is there an easy way to get new users up and running?

    Yes, your Blackbaud Learn® training subscription offers all the basic training a new staff member needs to master critical skills. And the best part is the curriculum can be taken over and over, all year long. 

    If you already have a Learn subscription and would like to take training but are unable to log in to Blackbaud.com or need help logging in to Blackbaud’s websiterefer to this Knowledgebase article for detailed Blackbaud.com login information.  

    Or, if you cannot locate your Blackbaud website user name and password, follow the steps below:  

    • Go to the Blackbaud.com Login Page 

    • Click on Forgot Password below the user name and password fields 

    • Enter your email address and click Submit, to have your Blackbaud.com user name and password sent to you 

    We encourage you to keep your Blackbaud.com user name and password in a safe place for any future online Blackbaud training classes.  

    Note: Users may see pricing in Training Central for up to 48 hours after a new Learn® training subscription is purchased. This will resolve itself and users may register for classes by selecting the Invoice Me option (confirmed subscription holders will NOT be invoiced) until pricing no longer shows.  

  • Training was great, but it's a lot of information! Is there an ongoing resource for reminders?

    Yes. Reinforce what you learned in your instructor-led training at any time by choosing from our extensive library of self-paced videos. Search Training Central by keyword or product.

  • With each new release of the software, new features are added. How can I stay up to date?
    With your Blackbaud Learn® training subscription, you have access to evolving instructor-led events (online and classroom) and self-paced videos to help update you on any new product features. Search Training Central by keyword, product, or date. 
  • We have volunteers and part-timers that help with data entry. Is there a way to teach them what they need to know?

    Yes, any user at your organization can access all the benefits of your Blackbaud Learn subscription, including instructor-led events (online and classroom) and self-paced videos. Search Training Central by keyword, product, or date.

  • Why are the training options and prices different for new users?

    Users may see pricing in Training Central for up to 48 hours after a new Learn® training subscription is purchased. This will resolve itself and users may register for classes by selecting the Invoice Me option (confirmed subscription holders will NOT be invoiced) until pricing no longer shows.  

    We’ve listed answers to common questions about instructor-led online events. Don’t see your question in the list below? Select Knowledgebase from the Support menu, enter your question, and click Ask. For training-related questions, comments, or concerns, our Blackbaud University Training Help team is available Monday through Friday from 8:30am to 6:00pm ET. For immediate assistance, please chat with us via https://www.blackbaud.com/training-support/chat or call 1.800.468.8996 option 3. You can also reach us by email at traininghelp@blackbaud.com and our team will respond within 24 hours. 

  • I've previously taken a class, but I need to refresh my memory. Is there a resource available?
    Yes. Reinforce what you learned in your instructor-led training at any time by choosing from our extensive library of self-paced videos. Search Training Central by keyword or product. 

We've listed answers to common questions about instructor-led online events. Don't see your question in the list below? Select Knowledgebase from the Support menu, enter your question, and click Ask. You can also email traininghelp@blackbaud.com or call 800.468.8996 and select menu option 3 to speak with a training specialist.